Refund Policy

Welcome to SoundDoctrineStudies.org! This website is owned and operated by Sound Doctrine Studies Co. (hereinafter referred to as SDS), a registered organization in the state of Illinois. This website (hereinafter referred to as Site) is designed to connect the transforming power of Jesus Christ to everyday life through the writing and teaching of Ian Carlson.

Your Use Of This Site

You agree that your use of this Site and any financial transactions are subject to the following Refund Policy. This may be modified at any time by SDS; the date of the most recent changes or revisions will appear at the top of this page. Continued access to the Site by you will constitute your acceptance of any changes or revisions to the Refund Policy.

Physical Products

Our aim is that you will be fully satisfied with your SDS physical product purchase: books, booklets, workbooks, DVDs, CDs, and/or any item that requires physical shipping to you. SDS does not use a fulfillment company and sends all our physical products from our own Shipping Department in McHenry County.

Whenever you place an order on SoundDoctrineStudies.com, we ship your order out within 1 to 3 business days from the date we receive your order. We use UPS or USPS for shipments. Orders to shipping addresses within the United States that are over $60 receive free shipping; under $60 require a $9.99 flat shipping fee. International orders require varying shipping fees, depending on location and weight of order.

If you receive an incorrect or defective physical product from SDS, please e-mail SoundDoctrinStudies@gmail.com and include your name, details of your order, and a description of the problem. Subject line should state, “Refund”. We will seek to rectify the issue as fast as possible. Please do not make any returns without contacting us first.

If you decide that you simply do not want an item that you purchased (or purchased too many of) and we shipped to you, we regret that we cannot issue refunds.

Digital Products

All digital products on SoundDoctrineStudies.org – eBooks, video downloads, audio downloads, and streaming licenses – are by default non-refundable. If you have any questions or concerns about your digital purchase or product, please e-mail SoundDoctrineStudies@gmail.com and we will seek to ensure that you receive the best customer service possible.

How To Contact Us

If you have any questions or concerns regarding our Site and the Terms and Conditions, you may contact us using the information below: SoundDoctrineStudies@gmail.com

Updated 03/16/26